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Privacy Policy

Effective date: September 14, 2026

WONDER (“WONDER,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.wonderdmv.com, purchase tickets, join our notification list, contact us, or attend one of our experiences.

1. Information We Collect

We may collect the following information:

  • Contact information: Your name, email address, phone number, and other information you provide through our forms.
  • Ticket and transaction information: Events purchased, ticket quantity, order details, transaction history, and attendee information.
  • Payment information: Payments are processed by our ticketing and payment providers. WONDER does not directly receive or store your complete credit or debit card number.
  • Communications: Messages, inquiries, survey responses, and other communications you send to us.
  • Website and device information: IP address, browser type, device type, pages viewed, referring website, approximate location, and interactions with our website.
  • Event-related information: Requests, preferences, accessibility information, or other details you voluntarily provide in connection with an event.

Please do not send sensitive personal information unless it is necessary for us to address a specific request.

2. How We Use Your Information

We may use your information to:

  • Process ticket purchases and manage event registration.
  • Send order confirmations, reminders, schedule changes, cancellation notices, and other important event communications.
  • Notify you about upcoming experiences when you join our “Get Notified” list.
  • Respond to questions, requests, and customer-service inquiries.
  • Provide and improve our website, events, and guest experience.
  • Understand website traffic and engagement.
  • Prevent fraud, chargebacks, misuse, and security incidents.
  • Maintain business and transaction records.
  • Comply with legal obligations and enforce our policies.
  • Send promotional emails or text messages when you have consented to receive them.

3. Email and Text Communications

If you provide your email address or phone number and choose to receive notifications, we may contact you about upcoming events, ticket releases, waitlists, special offers, or other WONDER updates.

Consent to receive marketing text messages is not required to make a purchase. Message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP. You may request assistance by replying HELP or emailing us.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. Even after opting out of marketing, we may still send transactional messages relating to a ticket purchase or event you are attending.

Mobile opt-in information and consent records will not be sold or shared with third parties for their own marketing or promotional purposes. We may share this information with service providers that help us deliver our messages.

4. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember selections and preferences.
  • Measure website traffic and performance.
  • Understand how visitors interact with our website.
  • Support embedded content and third-party features.

You can manage cookies through your browser settings and, when available, through our website’s cookie controls. Disabling certain cookies may affect website functionality.

5. How We Disclose Information

We may disclose personal information to trusted service providers that perform services on our behalf, including:

  • Squarespace, which hosts our website.
  • Ticketing and payment-processing providers, including Ticket Tailor and its supported payment processors.
  • Email, communication, and cloud-storage providers, including Google Workspace.
  • Text-messaging providers, including SimpleTexting.
  • Analytics, website-support, security, and professional-service providers.
  • Event collaborators or venues when reasonably necessary to provide an event you purchased or requested.

These providers may access information only as reasonably necessary to provide their services, subject to their own contractual and legal obligations.

We may also disclose information:

  • When required by law, court order, or legal process.
  • To protect the rights, safety, property, and security of WONDER, our guests, or others.
  • In connection with a merger, sale, reorganization, financing, or transfer of some or all of our business assets.

WONDER does not sell personal information for monetary consideration.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, ticketing platforms, payment processors, social-media platforms, or embedded content. Those services operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing events, maintaining transaction and tax records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, storage system, or electronic transmission can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to the personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a portable copy of certain information.
  • Opt out of certain targeted advertising, profiling, or sales of personal information.
  • Withdraw consent where processing is based on your consent.
  • Appeal a decision concerning a privacy request.

To submit a privacy request, email contact@wonderdmv.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. We will respond within the time required by applicable law. You will not be discriminated against for exercising an applicable privacy right.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Some WONDER experiences may be appropriate for families or children, but ticket purchases and online registrations must be completed by a parent, guardian, or other adult. If you believe a child under 13 has submitted personal information to us without appropriate parental consent, please contact us so we can review and delete it where required.

11. Visitors Outside the United States

WONDER is based in Virginia, United States. If you access our website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The revised policy will be posted on this page with an updated effective date.

13. Contact Us

For questions or requests concerning this Privacy Policy, contact:

WONDER
Northern Virginia, United States
Email: contact@wonderdmv.com
Website: www.wonderdmv.com